FAQ
WHY WORK ONLY ON ORDER
it is above all a question of quality.
Small production means high quality, because we follow and
control the creation process from beginig to the end of each piece of jewelry.
HOW DOES THE GUARANTEE WORK
FREAKSHOW creations are protected by a warranty covering any work that is defective in materials or workmanship for a period of 1 years.
In case of jewelry with defects in workmanship or materials,
we will repair or exchange it for free.
IS MY BANKING INFORMATION SECURE
Yes,all your information is secure.
The HTTPS present in the URLs of the FreakShow store testifies to the quality of our services.
HTTPS is the variant of http secured by the use of SSL/TLS
protocols, this system is used to protect your financial transactions and guarantee the security of your data.
The SSL certificate we use is represented by a lock that appears in your web browser bar.
I DID NOT RECEIVE AN ORDER CONFIRMATION E-MAIL
Please check your mailbox for SPAM first.
If you still have not received the order confirmation email after a few hours, the email you entered when ordering is wrong.
Send an e-mail to the technical support at freakshow.jewel.contact@gmail.com with your e-mail without typing mistakes and the details of your order (name, first name, address and order number if you have it)
IS ITPOSSIBLE TO CANCEL AN ORDER AFTER THE PURCHASE
The order process is handled automatically in our workshop.
We cannot cancel orders placed.
If you want to return a product because you are not satisfied, you have 14 days to return the product once you have received your package.
WHAT IS YOUR RETURN POLICY, HOW DO I RETURN A PRODUCT
If you received the wrong jewelry or if the jewelry you received is defective, please see the block below:
If you are not satisfied with the jewelry you received, you may return it to us within 14 days of receipt, provided it is in near original condition and in its original packaging.
Once returned, you will be entitled to a change or a full refund.
We are unable to refund or exchange items that appear to
have been used, or that are not in their original condition.
ReturnProcess:
1. Email your return request with a photo of the products
you are returning to freakshow.jewel.contact@gmail.com
2. Once your return has been approved, please ensure that it
is well packaged and meets all the conditions described below.
3. Please clearly mark "Returned Items" on the outer packaging of your package.
4. Use an insured tracking service to ensure that your package
reaches us safely.
Send a follow-up email with your tracking information
to freakshow.jewel.contact@gmail.com
6. Return your product to the following address: 15 rue precomtal 42600 montbrison france
24/7 CUSTOMER SERVICE
In order to guarantee you a greater transparency
, we put you directly in touch with one of
our craftsmen to answer your questions.
SECURE PAYMENTS
The management of our online payments are 100% Secure with Stripe and Paypal.
FREE DELIVERY
All our creations are made to order and therefore our delivery times are 2 to 3 weeks.
In addition, you benefit from a free insurance that
protects you against the loss or theft of your package.
SATISFIED OR REFUNDED
We offer a 14 day money back guarantee after receipt of the items.